Privacy Policy

This Privacy Policy explains how Green Bay physiotherapy Limited (“we”, “us”, “our”) collects, uses and protects your personal information when you visit our website, purchase products or services from us, or otherwise interact with us.

We are committed to protecting your privacy and complying with the New Zealand Privacy Act 2020 and the New Zealand Privacy Principles.

By using our website or providing your personal information to us, you agree to this Privacy Policy.

1.1 Information you provide to us

We may collect the following types of personal information that you provide directly to us:

• Name
• Contact details (such as email address, phone number, delivery address)
• Billing information (such as payment method, transaction details)
• Order details (products purchased, date, amount)
• Communications with us (emails, contact form messages, feedback or reviews)
• Information you provide when creating an account or subscribing to our mailing list

If you use our services (e.g. physiotherapy consultations, exercise programmes), we may also collect information relevant to providing those services, such as:

• Basic health or injury information you choose to share with us
• Appointment details and service notes (where applicable)

Any health information is treated as sensitive and handled with extra care and confidentiality.

1.2 Information we collect automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages you visit and the time and date of your visit
• Referring website or source

This information is usually collected through cookies and similar technologies (see section 7).

We may use your personal information for the following purposes:

• To process and fulfil your orders, including delivery and payment processing
• To provide our services (such as physiotherapy consultations and advice)
• To communicate with you about your orders, enquiries or appointments
• To respond to your questions, feedback or complaints
• To send you marketing communications (where you have consented or as otherwise permitted by law), such as updates, special offers or product information
• To manage and improve our website, products and services
• To maintain our records and for administrative purposes
• To comply with our legal obligations and to protect our legal rights

We will not use your personal information for any purpose that is incompatible with the purpose for which it was collected, unless permitted or required by law.

If we collect personal information from individuals located in the European Union (EU), United Kingdom (UK) or other jurisdictions with similar laws, we will process personal information on the basis of:

• your consent,
• performance of a contract with you,
• compliance with a legal obligation, or
• our legitimate interests (such as running and improving our business),

as applicable.

We may share your personal information with:

• Service providers who help us operate our business, such as:
  • website hosting and IT service providers
  • payment processors
  • delivery and courier companies
  • email and marketing platforms
• Professional advisers, such as accountants, lawyers or insurers
• Regulators, law enforcement or other authorities where required by law or to protect our legal rights

We require our service providers to handle your personal information safely and only for the purposes for which it was provided.

We do not sell your personal information to third parties.

Some of our service providers may be located outside New Zealand (for example, cloud hosting or email marketing providers). Where your personal information is transferred or stored overseas, we will take reasonable steps to ensure that it is protected by privacy standards that are comparable to New Zealand’s privacy laws or that other appropriate safeguards are in place.

We take reasonable steps to keep your personal information safe from loss, unauthorised access, use, modification or disclosure. These steps may include:

• Using secure servers and password-protected systems
• Limiting access to personal information to staff and service providers who need it for legitimate business purposes
• Using secure payment gateways for online transactions

We retain personal information only for as long as it is needed for the purposes for which it was collected or as required by law (for example, for tax or health record-keeping requirements). After that, we will securely delete or anonymise it.

Our website may use cookies and similar technologies to:

• Make the site function properly (e.g. keeping items in your cart)
• Remember your preferences
• Understand how visitors use our site and improve performance

Cookies are small text files stored on your device. You can change your browser settings to refuse cookies or to alert you when cookies are being sent, but some parts of our website may not function properly if you do so.

We may use website analytics tools (such as Google Analytics) to collect information about website traffic and usage. This information is aggregated and does not personally identify you. You can learn more about how Google uses data by visiting Google’s privacy pages and you can opt out of certain analytics features through Google’s opt-out tools or your browser settings.

If you have consented (or as otherwise allowed by law), we may send you marketing communications about our products, services, specials or events.

You can opt out of marketing emails at any time by:

• clicking the “unsubscribe” link in the email, or
• contacting us using the details below.

Even if you opt out of marketing, we may still need to contact you about your orders, appointments or other essential communications.

You have the right to:

• Request access to the personal information we hold about you; and
• Request correction of any personal information that is inaccurate, incomplete or out of date.

If you would like to access or correct your personal information, please contact us using the details below. We may need to verify your identity before responding to your request. In some cases allowed by law, we may refuse your request for access or correction, but if we do so we will tell you why.

Our website and services are not intended for children without appropriate parental or guardian involvement. We do not knowingly collect personal information from children without consent where required by law.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any websites you visit.

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the new “Last updated” date. We encourage you to review this policy regularly.

If you have any questions, concerns or requests relating to this Privacy Policy or our handling of your personal information, please contact us at:

Green Bay physiotherapy Limited
Email: admin@greenbayphysio.co.nz
Phone: 09 963 8539
Postal address: 16 Godley Road, Green Bay, Auckland 0604, New Zealand
Website: www.greenbayphysio.co.nz

If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner (New Zealand) via their website.